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Last Updated: [13 April 2024]

Terms of Service

Welcome to Business Scales! These Terms of Service (“Terms”) govern your use of our website https://businessscales.com and our services. Please read these Terms carefully before using our Website.

By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree, you must not use our Website or services.

1. Use of Our Website

a. Age Requirement

By using our Website, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction, whichever is greater.

b. Account & Service Access

To access certain services (such as consultations, CRM setup, or automation solutions), you may be required to provide accurate information.

You are responsible for:

  • Ensuring the accuracy of information you provide
  • Maintaining the confidentiality of any account credentials
  • All activities carried out under your account or communication

We reserve the right to suspend or terminate access if these Terms are violated.

2. Services Scope

Business Scales provides services including but not limited to:

  • CRM implementation (e.g., Zoho)
  • Business automation and workflow setup
  • AI solutions (chatbots, voice agents, integrations)
  • Custom software and app development
  • Consulting and strategy services

All services are provided based on agreed project scope, timelines, and deliverables.

3. User Responsibilities

You agree that you will:

  • Provide accurate and complete project requirements
  • Not use our services for unlawful or harmful activities
  • Not attempt to disrupt or misuse our systems or services

You are solely responsible for how you use the delivered solutions.

4. User Content & Data

a. Responsibility

Any data, content, or materials you provide (business data, customer data, etc.):

  • Must comply with applicable laws
  • Must not infringe third-party rights

b. License

You grant Business Scales the right to use such data solely for:

  • Delivering services
  • Improving solutions
  • Technical implementation

We do not claim ownership of your business data.

5. Intellectual Property

a. Ownership

All Website content, including:

  • Text
  • Graphics
  • Branding
  • Code
  • Designs

is owned by Business Scales or its licensors.

b. Project Deliverables

Ownership of deliverables will be defined in project agreements. Unless stated otherwise:

  • You receive usage rights upon full payment
  • We retain rights to reusable frameworks, code, and methodologies

c. Restrictions

You may not:

  • Copy or redistribute Website content without permission
  • Reverse-engineer proprietary solutions

6. Payments and Billing

a. Payments

For paid services:

  • You agree to provide accurate billing information
  • Payments must be made as per agreed terms

b. Third-Party Processors

Payments may be processed through third-party providers. We are not responsible for their errors or downtime.

c. No Refund Policy (if applicable)

Unless otherwise stated in a written agreement, payments made for services are non-refundable once work has commenced.

7. Third-Party Tools & Integrations

Our services may involve third-party platforms (such as CRM systems, APIs, or cloud tools).

  • You agree to comply with their terms
  • We are not responsible for outages, pricing changes, or policies of third-party providers

8. Disclaimer of Warranties

Our Website and services are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Error-free or uninterrupted service
  • Specific business results or revenue outcomes
  • Compatibility with all systems

9. Limitation of Liability

To the fullest extent permitted by law, Business Scales shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits, data, or business opportunities
  • Service interruptions or third-party failures

10. Termination

We may suspend or terminate services if:

  • You violate these Terms
  • Payments are not made
  • Your actions harm our business or reputation

11. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page. Your continued use of our Website and services constitutes acceptance of the updated Terms.

12. Errors and Omissions

We strive for accuracy but do not guarantee that all Website content is free from:

  • Technical errors
  • Typographical mistakes

All information is provided “as is”.

13. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force.

14. Third-Party Links

Our Website may include links to third-party websites. We are not responsible for:

  • Their content
  • Their privacy practices
  • Their terms

15. Contact Us

If you have any questions about these Terms, please contact us:

16. Legal Disclaimer

Business Scales is an independent service provider offering business automation, CRM implementation, and AI solutions. We are not affiliated, associated, endorsed by, or officially connected with any third-party platforms (including CRM or software providers) unless explicitly stated. All trademarks, logos, and brand names belong to their respective owners. By using our Website and services, you confirm that you have read, understood, and agreed to these Terms of Service.

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